Privacy Policy

Our practice is devoted to protecting the privacy and security of your personal information.

What follows is critical information that we need to communicate with you, so please take the time to go through the specifics so you are familiar with our Privacy Policy.

Our conduct must comply with the Australian Privacy Principles, and this policy is in accordance with the Privacy Act 1988.

This Privacy Policy is intended to clearly express to you how we manage your health information and meta data. It provides a more full knowledge of the types of personal information that the practice may have about you and how we may handle it.

This policy statement addresses the following:

  • Why and when we collect your data.
  • How we will utilise your information.
  • Disclosure of information.
  • Accuracy and access.
  • How We Protect Your Information.
  • Changes

Our Privacy Policy focuses on personal information, which includes everything we know about you. Because your information is so important to us, we will always be open and honest about how we manage it.

It all boils down to our practices' desire to be more than merely Allied Health service providers.

Every day, we use information gathered to improve our practice and give better care. To provide you with the health care services you have requested, we will need to collect and utilise your personal information.

If you submit us with incomplete or inaccurate information, or if you withhold personal health information, we may be unable to provide you with the services you need.

Why do we collect personal information?

We acquire personal information from you when it is reasonably necessary for us to provide the services you require. This implies that we collect it in order to provide you with the information, products, and services you have requested or may require.

Other reasons why we collect personal information include:

  • Understand your current and future needs.
  • Develop or assess your current and future health.
  • Improve information for our website and other materials.
  • Manage our business and practice.
  • Meet our legal obligations.
  • Request payment from Medicare and insurers.
  • Meet third-party collaborators' information needs.
  • Fulfil reporting and other obligations to third-party collaborators or facilities, such as medical professionals, NDIS, case managers, and post-operative support teams.
  • Allow transmitting correspondence and reports to and from our clinical desktop system to other healthcare providers.
  • Develop research statistics.

We may collect the following types of information to help the healthcare team analyse and treat your condition:

  • Personal information includes your name, address, date of birth, and gender.
  • Provide your health history or current lifestyle.
  • Include your occupation, employment information, interests, and payment details.
  • Details about how and where you were recommended to us.
  • Health information, such as medical results and clinical records.
  • Provide family medical history and specifics.
  • Other medical practitioners' comments, diagnoses, and test findings.

Where We Collect Information

We obtain this information in a number of different ways: The majority of personal information is collected directly from you. This may include:

  • Information obtained from an online form.
  • At the clinic.
  • On the phone.
  • Received direct recommendation from another provider.

Throughout our interaction with you, we may collect personal information. For instance, we may collect personal information:

  • Pay your bill or schedule an appointment.
  • During the consultation.
  • Fill out a form (online or in the rooms).

We may gather data through cookies and other digital identifiers when users visit our websites and apps. These include site performance identifiers, which provide us with information about how people use our websites or apps. This allows us to provide you with a more user-friendly experience.

We employ analytics cookies to collect data about our website and apps. For example, they let us to track how many visitors are on the site or app and which portions are the most popular.

Advertisements cookies: We utilise these cookies to better understand the types of advertisements that may be relevant to your aggregated group.

We may use cookies or digital identifiers to deliver relevant advertising on third-party websites based on your aggregated data. It's crucial to understand that you can delete cookies or digital identifiers from your device and prevent future use of them by changing the security settings on your web browser.

However, doing so may result in certain portions of our website(s) or apps failing to function properly.

What we gather from others.

Other people may offer us personal information about you. This may involve information gathered from:

  • If under 18, contact your employer, parent, or guardian.
  • If it is not possible to get personal information from you, we may obtain it via trusted sources and professional service providers.
  • We shall take reasonable steps to ensure that you understand we have your personal information, how we obtained it, and how we will treat it.

Insights from statistics and study.

We collect and use personal information to get fresh insights into our clinical outcomes, allowing us to provide you with the best possible service.

Who We Work With

We may share your personal information with a larger group of professional service providers, which could include:

  • Case managers.
  • Medical practitioners.
  • Allied Healthcare Professionals.
  • Other parties expected to be involved in your case.

You may be referred for diagnostic testing such as radiography, and our staff may consult with medical specialists before deciding on an assessment or therapy. Our staff may also recommend you to other health-care professionals for additional treatment during and after your admission (for example, a podiatrist).

When working with us, our service may include numerous steps, and components of the overall service may involve third parties, such as doctors or other allied health professionals; we will supply them with the personal information they require to offer and manage their relationship with you.

Outsourcing

We collaborate with other companies to provide some sorts of support. They may have access to systems containing your personal information. These companies are subject to strong procedures that protect your information from unauthorised use or disclosure, and they only have access to your personal information to the degree required to do their jobs.

Outstanding payments

In some cases, we may have to refer late accounts to debt collectors or other companies. If we do this, they will have secure access to the personal information they require to manage the debt.

Legal requirements and other privacy exceptions

We provide access to personal information as permitted or required by Australian law. For example, in some cases, we will use or disclose personal information in response to criminal behaviour, significant misconduct, or to lessen or avoid a major threat to life, health, or safety. In certain cases, we are required to collaborate with law enforcement agencies. We may disclose personal information, including information about phone calls and service usage, in response to an access request or warrant issued under Australian law.

Others

We will only release personal information to others with your agreement, or if the disclosure is related to the primary reason we acquired the information and you would reasonably expect us to do so.

Advertising

Everyone despises being bombarded with advertisements for products they do not need or are interested in.

We may use your personal information to offer you advertisements that are tailored to your interests, attributes, or geographical location. This is not guarantee you will receive further advertising. It simply means that the ads you see will presumably be more relevant to you.

We can promote by mail, phone, email, text, and online through the internet and apps.

You can opt out of receiving promotional communications from us using our patient intake form.

Opting Out

We'll make sure that any marketing emails, messages, and letters we send you explicitly state how to opt out, or you can notify our administrative staff.

You can opt out of getting relevant online advertising material at any time by clicking the opt out option on an online advertisement.

How We Protect Your Information

Security is taken very seriously. We are devoted to protecting your personal information. We utilise firewalls and access logging tools to protect against unauthorised access to your data and our network, among other security precautions.

  • Secure work environments and workflow systems prevent illegal access and copying of your personal information.
  • Maintain secure server and closed network environments.
  • Virus detection tools.
  • Manage access privileges to prevent unauthorised access to personal information.
  • Continuous training and security reviews.

These safeguards are effective, but security dangers can evolve. We shall stay watchful in our attempts to safeguard your personal information.

How to Access Your Personal Information

If you request it, we will normally give you access to the personal information we have about you. We will always check your identification before providing access to your personal information.

Under Australian privacy regulations, we may refuse to provide you with access to the personal information we hold about you in certain circumstances. For example, we cannot grant you access if it would unduly interfere with someone else's privacy or if doing so would endanger someone's life, health, or safety.

Access to the personal information we hold about you is normally free, unless the request is difficult or resource intensive. If there is a charge, it will be reasonable, and we will notify you of the amount so that you can agree to it before proceeding.

Quality of personal information.

We strive to keep the personal information we have on you correct, up to date, and full. If you believe our records need to be amended, please contact us.

We encourage you to update your information with us so that we can provide better service to you and others we work with (such as emergency services) can access the information they need to conduct their jobs.

Reaching out

We understand how important your personal information is to you, so please contact us if you have any questions or issues regarding our policy or our practices.

You can reach us by mail at the address provided on this website or by phone at the number indicated. You can learn more about our complaint procedure and policy by contacting the clinic directly. We will acknowledge receipt of your complaint and endeavour to investigate and respond to you within a fair timeframe.

If you are dissatisfied with the results, you can file a complaint with the Healthcare Complaints Commission.

Changes

We will update this policy if our practices change.